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Outage in Panther Labs

IPinfo enrichment update failures

Resolved Minor
August 29, 2023 - Started over 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

Panther has identified an issue with our IPinfo Privacy data lake enrichment that is preventing the table from being updated with the latest data. Our engineering team is actively investigating the issue, and we will post an update shortly. Customers utilizing IPinfo enrichment may encounter a “lookup update failed for ipinfo_privacy_datalake” system error as a result of this issue. Apart from the failure to update, IPinfo tables are functioning as expected at this time. Other core Panther functionalities, including the detection engine and log ingestion, are unaffected.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/30/2023 12:01AM

IPinfo has pushed a fix to resolve the problem, and we have confirmed that there are no more issues with our IPinfo Privacy data lake enrichment.

We will continue to monitor but expect no further issues.

IDENTIFIED over 2 years ago - at 08/29/2023 04:12PM

After investigation, Panther has identified that IPinfo is sending over improperly formatted data, causing problems with our IPinfo Privacy data lake enrichment. We have engaged with IPinfo and will provide an update as soon as more information is available.

INVESTIGATING over 2 years ago - at 08/29/2023 02:01PM

Panther has identified an issue with our IPinfo Privacy data lake enrichment that is preventing the table from being updated with the latest data. Our engineering team is actively investigating the issue, and we will post an update shortly.

Customers utilizing IPinfo enrichment may encounter a “lookup update failed for ipinfo_privacy_datalake” system error as a result of this issue.

Apart from the failure to update, IPinfo tables are functioning as expected at this time. Other core Panther functionalities, including the detection engine and log ingestion, are unaffected.

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