Outage in Panther Labs

Intermittent Search Errors

Resolved Major

November 29, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Panther has identified an issue that may impact search, data-explorer, and scheduled queries. Customers could encounter intermittent errors when using any of these components. We are actively investigating. We will update this incident as our investigation and remediation process continues.

Components affected

Panther Labs Data Exploration and Search

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 11/30/2023 01:30AM

Our team has successfully implemented a patch to address the issue impacting search, the data explorer, and scheduled queries.

Our monitoring has confirmed that the patch has been successful, but we will continue to check to ensure there are no further issues.

IDENTIFIED about 2 years ago - at 11/29/2023 10:14PM

We have identified a potential root cause of the issue as a change affecting version 1.91 of Panther. We are going to be reverting the change and will monitor to see if the issue has been resolved.

We will continue to update you as we confirm the validity of the fix.

INVESTIGATING about 2 years ago - at 11/29/2023 08:40PM

Panther has identified an issue that may impact search, data-explorer, and scheduled queries. Customers could encounter intermittent errors when using any of these components.

We are actively investigating. We will update this incident as our investigation and remediation process continues.

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