Outage in Paramount Commerce

Service Impact Degradation Notice

Resolved Major

June 12, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating a service issue impacting a limited number of transactions. We've identified the root cause as a disruption with multiple cloud providers, and are treating this as a sev-1 incident. We understand this may be causing issues for a small number of our merchants, and we sincerely apologize for the disruption. Our team is working diligently to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/12/2025 10:14PM

This incident has been resolved. We are seeing normal flow as expected.

MONITORING 8 months ago - at 06/12/2025 09:03PM

We can confirm that the impact has now been mitigated and we are actively monitoring the situation.

INVESTIGATING 8 months ago - at 06/12/2025 07:05PM

We are investigating a service issue impacting a limited number of transactions. We've identified the root cause as a disruption with multiple cloud providers, and are treating this as a sev-1 incident.
We understand this may be causing issues for a small number of our merchants, and we sincerely apologize for the disruption. Our team is working diligently to resolve the issue.

Latest Paramount Commerce outages

Intermittent Performance - Jan 16 2026 - 29 days ago

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Intermittent Performance with Interac Systems - almost 2 years ago

Degraded Performance - Interac - about 2 years ago

Intermittent Performance (Interac) - over 2 years ago

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