Intermittent Issues affecting TD Canada Trust

This incident has been resolved.

The root cause has been identified as an intermittent connectivity failure within the communication layer between the Interac Gateway and TD Bank's authorization systems.
As this issue persists regardless of which banking partner is used to generate the transaction URL, the point of failure has been confirmed to be external to our immediate infrastructure.
We are currently sharing telemetry data and relevant logs with our banking partners to support Interac in further investigating and pinpointing the exact source of the issue.
We will continue to provide updates as more information becomes available.
Thank you for your continued patience and support.

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We identified a technical issue causing intermittent failures for customers attempting to complete Interac e-Transfer® Request Money payments via TD Bank. The issue specifically occurs during the hand-off between the Interac Gateway and the banking institution's authorization portal.

The impact is limited to the Interac e-Transfer® Request Money feature for customers using TD Bank. Internal analysis indicates that a subset of payment attempts involving this specific combination of service and institution failed to resolve correctly. Customers using other financial institutions are not affected by this issue.