Outage in Paramount Commerce

Intermittent Performance - Instadebit

Resolved Minor

June 13, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing intermittent processing issues with Instadebit. Some transactions are being rejected due to an IP error. Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your continued support. Sincerely, Paramount Support team

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/13/2024 06:16PM

We are pleased to inform you that the Instadebit transactions are now being processed successfully, and our services have returned to normal operation.

Thank you for your patience and understanding during this time.

MONITORING over 1 year ago - at 06/13/2024 05:36PM

We are pleased to inform that we have started to see transactions being processed successfully with no further errors so far. Our team is actively monitoring the situation to ensure full recovery.

Thank you for your patience and understanding as we work through this.

INVESTIGATING over 1 year ago - at 06/13/2024 05:20PM

We are currently experiencing intermittent processing issues with Instadebit. Some transactions are being rejected due to an IP error. Our team is actively working to resolve this issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you for your continued support.

Sincerely,
Paramount Support team

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