Outage in Parchment Inc
Error when updating learner account profile.
Resolved MinorIncident Report
We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).
Components affected
Parchment Inc LoginTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/06/2026 03:04PM
A fix has been implemented and all formats of phone numbers are accepted.
IDENTIFIED
13 days ago - at 05/05/2026 03:43PM
We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).
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