Outage in Parchment
Longer than normal backlogs in International Customs Offices
Minor
April 23, 2025 - Started about 1 month ago
Official incident page
Official incident page
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Outage Details
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 month ago - at 04/23/2025 03:24PM
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Latest Parchment outages
Maintenance Mode - about 12 hours ago
Delay in screen response time - about 19 hours ago
Payment Processing errors reported - about 20 hours ago
Intermittent Login Delay - 21 days ago
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