Outage in PassFort
Maxsight All Regions- Grid screening delays
Resolved MinorIncident Report
We are currently investigating an issue which is causing Grid screening checks to be stuck in automating status for longer than expected.
Our engineers are working to resolve this as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/15/2025 09:18AM
A fix has been deployed and the issue has been resolved.
MONITORING
2 months ago - at 12/12/2025 03:54PM
We are continuing to monitor for any further issues.
MONITORING
2 months ago - at 12/12/2025 10:19AM
We are continuing to monitor for any further issues.
MONITORING
2 months ago - at 12/12/2025 10:05AM
Although we are seeing improvements in GRID screening completion, we are still observing checks taking longer than expected to complete. We are continuing to work on a permanent solution.
MONITORING
2 months ago - at 12/12/2025 09:46AM
We are continuing to monitor for any further issues.
MONITORING
2 months ago - at 12/11/2025 04:32PM
We are seeing significant improvement since deployment of the fix but we are continuing to monitor the situation until confirmation of full resolution
MONITORING
2 months ago - at 12/11/2025 04:04PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 12/11/2025 03:05PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 months ago - at 12/11/2025 02:34PM
We are seeing an increase in number of Grid checks being stuck in progress for longer than expected. We are working to resolve this matter and restore service to normality as quickly as possible.
IDENTIFIED
2 months ago - at 12/11/2025 09:04AM
We are seeing improvements in Grid check performance but we are continuing to investigate and ensure full resolution.
INVESTIGATING
2 months ago - at 12/10/2025 03:09PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 12/10/2025 10:47AM
We are currently investigating an issue which is causing Grid screening checks to be stuck in automating status for longer than expected.
Our engineers are working to resolve this as soon as possible.
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