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Outage in PassFort

Maxsight security upgrade - SSOv2+MFA

Resolved Minor
September 30, 2025 - Started 7 months ago - Lasted about 16 hours
Official incident page

Incident Report

Dear customer, As you're aware we have migrated to Moody's SSOv2 and on MFA this afternoon for our security enhancement. Please check your emails to get the activation link and complete the registration process. Help page for your reference: https://help.maxsight.com/en/activate-your-moody-s-sso-account In case you didn't receive the Moody's SSO activation email please check your spam/junk folder, whitelist our domain by reaching out to your IT team(idm-no-reply@moodys.com, no-reply@moodys.com), before you reach out to Client Service Team. If the workaround shared doesn't work for you please email our client service team at clientservices@moodys.com Please note you will still be able to login by using the legacy login url without any business interruption. Please use this link according to your region. URL: .maxsight.com/login_legacy Note: If you didn't receive an activation email yet or still not able to login because of encountering any errors, please contact us by sharing all the relevant information. Thank you for your support and understanding.

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RESOLVED 7 months ago - at 10/01/2025 08:48AM

This incident has been resolved.

MONITORING 7 months ago - at 09/30/2025 04:50PM

Dear customer,

As you're aware we have migrated to Moody's SSOv2 and on MFA this afternoon for our security enhancement.

Please check your emails to get the activation link and complete the registration process.
Help page for your reference: https://help.maxsight.com/en/activate-your-moody-s-sso-account

In case you didn't receive the Moody's SSO activation email please check your spam/junk folder, whitelist our domain by reaching out to your IT team(idm-no-reply@moodys.com, no-reply@moodys.com), before you reach out to Client Service Team.

If the workaround shared doesn't work for you please email our client service team at clientservices@moodys.com

Please note you will still be able to login by using the legacy login url without any business interruption. Please use this link according to your region.
URL: .maxsight.com/login_legacy

Note: If you didn't receive an activation email yet or still not able to login because of encountering any errors, please contact us by sharing all the relevant information.

Thank you for your support and understanding.

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