Outage in Path

Tokyo PoP Outage

Resolved Major

January 21, 2025 - Started about 1 year ago - Lasted 2 months
Official incident page

Incident Report

We are currently investigating an issue with our Tokyo Point of Presence, we've already reached out to an on-site technician and will update as we learn more.

Components affected

Path Tokyo

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/25/2025 02:11PM

This incident has been resolved.

IDENTIFIED 12 months ago - at 02/24/2025 06:37PM

We estimate completion in the next few days.

IDENTIFIED about 1 year ago - at 02/12/2025 05:01PM

We are currently awaiting Telstra to run a new cross connect and Tokyo will return to full performance.

IDENTIFIED about 1 year ago - at 01/29/2025 04:55AM

The datacenter has been rejecting the shipments, we've contacted them multiple times confirming its a legitimate package and it has been escalated to our account manager, awaiting further instructions from them.

INVESTIGATING about 1 year ago - at 01/21/2025 08:05PM

We have pre-emptively ordered a replacement part as we continue to look into this issue.

INVESTIGATING about 1 year ago - at 01/21/2025 08:05AM

We are currently investigating an issue with our Tokyo Point of Presence, we've already reached out to an on-site technician and will update as we learn more.

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