Outage in Patients Know Best
Issues accessing PKB via NHS App
Resolved Major
February 10, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
We are aware of an ongoing issue affecting PKB when accessed via NHS App. When patients navigate from NHS App into PKB (either a PKB jump-off or a Wayfinder appointment), the patient is instead taken to the PKB home screen.
Components affected
Patients Know Best PKB WebsiteNeed to monitor Patients Know Best outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
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- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
4 days ago - at 02/10/2026 03:09PM
We are aware of an ongoing issue affecting PKB when accessed via NHS App. When patients navigate from NHS App into PKB (either a PKB jump-off or a Wayfinder appointment), the patient is instead taken to the PKB home screen.
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