Outage in Patients Know Best
Delays in processing new medication, appointment & diagnoses data
Resolved Minor
June 19, 2026 - Started about 8 hours ago
- Lasted 22 minutes
Incident Report
We are aware of an issue with processing new data into our FHIR store, which began at 22:04 on Thursday 18th of June. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications & diagnoses added since 22:04 last night are currently being processed and will appear in the UI in approximately 30 minutes.
Components affected
Patients Know Best PKB WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 8 hours ago - at 06/19/2026 08:05AM
We are aware of an issue with processing new data into our FHIR store, which began at 22:04 on Thursday 18th of June. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications & diagnoses added since 22:04 last night are currently being processed and will appear in the UI in approximately 30 minutes.
Latest Patients Know Best outages
Performance issues on UK QuestionnaireResponse endpoint - about 1 month ago
Issues accessing PKB via NHS App - 4 months ago
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