Outage in Paubox System

Some customers reporting inbound mail deferrals

Resolved Minor
September 09, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Some inbound customers are reporting delays and deferrals on receiving mail. We have identified the cause and are working on a resolution.
Components affected
Paubox System Inbound Security

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/10/2025 07:23PM

After thorough investigation we found:
- A new log entry was added each time a piece of mail was deferred
- “No Delivery Status Found” mail log rows didn’t get updated when the email was later delivered
- Instead, a brand new mail log entry with the “Delivered” status was written

MONITORING 4 months ago - at 09/10/2025 03:06PM

while we released a fix last night, some customers continue to report missing mail log statuses from Monday 9/8 to Tuesday 9/9 - we are still reviewing these reports

MONITORING 4 months ago - at 09/09/2025 10:21PM

A fix has been shipped and we are monitoring results.

IDENTIFIED 4 months ago - at 09/09/2025 06:18PM

Some inbound customers are reporting delays and deferrals on receiving mail. We have identified the cause and are working on a resolution.

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