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After thorough investigation we found:
- A new log entry was added each time a piece of mail was deferred
- “No Delivery Status Found” mail log rows didn’t get updated when the email was later delivered
- Instead, a brand new mail log entry with the “Delivered” status was written
while we released a fix last night, some customers continue to report missing mail log statuses from Monday 9/8 to Tuesday 9/9 - we are still reviewing these reports
A fix has been shipped and we are monitoring results.
Some inbound customers are reporting delays and deferrals on receiving mail. We have identified the cause and are working on a resolution.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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