Outage in pawaPay
Performance degradation affecting Airtel OpenAPI services
Resolved Major
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Outage Details
We have identified instability in DRC, Malawi Uganda and Zambia Airtel services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: USSD Deposit pawaPay Airtel :: Web Deposit pawaPay Airtel :: USSD Deposit pawaPay Airtel :: Payout pawaPay Airtel :: Payout pawaPay Airtel :: Payout pawaPay Airtel :: Payout pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: Web DepositLatest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/20/2025 04:02AM
The incident has been resolved. We apologise for the inconvenience.
MONITORING
5 days ago - at 08/20/2025 03:09AM
We are seeing improvements in success rates and will continue monitoring the incident.
IDENTIFIED
5 days ago - at 08/20/2025 12:29AM
We are still experiencing degraded performance in Airtel OpenAPI services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
IDENTIFIED
5 days ago - at 08/20/2025 12:13AM
This is a quick update to inform you that we are now experiencing an outage in our Airtel Uganda services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
IDENTIFIED
5 days ago - at 08/19/2025 11:38PM
This is a quick update to inform you that we are still experiencing degraded performance in our Airtel OpenAPI deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
IDENTIFIED
5 days ago - at 08/19/2025 10:45PM
We have identified instability in DRC, Malawi Uganda and Zambia Airtel services. We have escalated this to the MMO for resolution.
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