Outage in pawaPay
Performance degradation affecting Zambia Zamtel NFS services
Resolved MinorIncident Report
Summary AI Generated
Zambia Zamtel NFS payout services on pawaPay experienced degraded performance for approximately 14 hours. The issue was escalated to the mobile money operator, Zamtel, who deployed a fix that restored success rates. The incident was fully resolved on October 8, 2026.
We are experiencing degraded performance in the Zambia Zamtel NFS services. We are investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 10/08/2026 10:59AM
The incident has been resolved. We apologise for the inconvenience.
MONITORING
about 10 hours ago - at 10/08/2026 09:57AM
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
INVESTIGATING
about 16 hours ago - at 10/08/2026 04:38AM
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel NFS payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
INVESTIGATING
about 23 hours ago - at 10/07/2026 09:12PM
We are experiencing degraded performance in the Zambia Zamtel NFS services. We are investigating the issue.
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