Outage in pawaPay
Performance degradation affecting Kenya Airtel services
Resolved MajorIncident Report
Summary AI Generated
Kenya Airtel services on the pawaPay platform experienced instability for approximately 2.2 hours, resulting in degraded payment performance. The issue was escalated to the mobile money operator (MMO) for resolution. Success rates recovered and the incident was fully resolved.
We have identified instability in Kenya Airtel services. We have escalated this to the MMO for resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 10/08/2026 12:25AM
The incident has been resolved. We apologise for the inconvenience.
MONITORING
about 20 hours ago - at 10/08/2026 12:02AM
We are seeing improvements in success rates and will continue monitoring the incident.
IDENTIFIED
about 22 hours ago - at 10/07/2026 10:16PM
We have identified instability in Kenya Airtel services. We have escalated this to the MMO for resolution.
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