Outage in Pax8

Microsoft Tenant Validation Failure

Resolved Major
May 04, 2023 - Started over 1 year ago - Lasted about 10 hours
Official incident page

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Outage Details

Pax8 is aware of an issue with Change of Channel tenants not always validating at the time of first order placement. We are working with Microsoft on this issue
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/05/2023 12:25AM

Microsoft has resolved the issue. For tenants that were impacted during the outage, partners will need to re-send the Reseller Relationship, DAP or GDAP request to the customer tenant again. For Tenants that were unable to accept before, they should now be able to, and partners should be able to proceed with order placement and immediate provisioning of licenses. For tenants that seemed to allow acceptance of the relationship, but were still unable to have their licenses provisioned, partners should send the Reseller Relationship request again to the tenant and have them accept once more. Once completed, licenses will be able to provision

MONITORING over 1 year ago - at 05/04/2023 06:42PM

Microsoft has provided the following service announcement: "Partners unable to onboard new customers - Customers will be unable to accept new reseller relationship in Microsoft Admin Center. The option to accept the relationship will be grayed out. Microsoft Engineering is deploying a fix for the issue."

We are continuing to monitor and awaiting further updates from Microsoft

IDENTIFIED over 1 year ago - at 05/04/2023 02:24PM

Issue identified on Microsoft end working with Microsoft to fix.

INVESTIGATING over 1 year ago - at 05/04/2023 02:23PM

Pax8 is aware of an issue with Change of Channel tenants not always validating at the time of first order placement. We are working with Microsoft on this issue

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