Outage in Pax8
Checkout Loading State
Resolved MinorIncident Report
Summary AI Generated
Pax8 experienced a checkout page issue where orders were completing successfully but the page remained in a loading state instead of redirecting to the order confirmation screen. While orders were still being processed correctly, users were left uncertain about their order status and had to manually check their order history for verification. The issue was identified, fixed, and fully resolved after 2.9 hours of investigation and monitoring.
We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state.
Your order has been placed. You can verify by checking your order history.
We are actively investigating the root cause and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 04/01/2026 12:03AM
We can confirm the checkout loading state issue has been resolved.
MONITORING
about 22 hours ago - at 03/31/2026 10:12PM
A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved.
IDENTIFIED
about 23 hours ago - at 03/31/2026 09:25PM
We have identified the root cause of the checkout loading state issue and are actively working on a fix.
INVESTIGATING
about 23 hours ago - at 03/31/2026 09:14PM
We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state.
Your order has been placed. You can verify by checking your order history.
We are actively investigating the root cause and will provide updates as they become available.
Latest Pax8 outages
Notification Delivery Delays - about 1 hour ago
Planned maintenance - Integration & MCP services - 6 days ago
Product Ordering Disruption - 12 days ago
January 13th Incident Report - 3 months ago
User-Facing Delay in Data Refresh Across Application - 4 months ago
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