Outage in Pax8

P3 - Degraded Features including Ordering

Resolved Minor
June 25, 2025 - Started 27 days ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.
Components affected
Pax8 Catalog
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 06/27/2025 04:18PM

This incident has been resolved.

MONITORING 25 days ago - at 06/27/2025 12:48PM

Catalog data updates are completed. Our teams are monitoring the situation closely before marking the incident as 'Resolved'. Thank you for your continued patience — we’ll keep you informed.

MONITORING 26 days ago - at 06/26/2025 09:41PM

Catalog Update – Data Refresh Delays

Catalog data updates are taking longer than expected. Our teams are monitoring the process closely and will provide updates as soon as full functionality is restored.

Thank you for your continued patience — we’ll keep you informed.

MONITORING 26 days ago - at 06/26/2025 07:01PM

Catalog Update – Functionality Restoring Gradually

Over the next 2 hours, normal catalog functionality will be progressively restored. This will not occur all at once — but partners will begin to see expected behavior as data refreshes across the system.

We appreciate your patience as full updates propagate for all partners. A final confirmation will be shared once the rollout is complete.

IDENTIFIED 26 days ago - at 06/26/2025 08:59AM

We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.

MONITORING 27 days ago - at 06/25/2025 06:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 27 days ago - at 06/25/2025 01:22PM

We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.

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