Outage in Pax8

Microsoft Co-Term Checkout functionality degradation

Resolved Minor
July 07, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.
Components affected
Pax8 Platform

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/07/2025 07:40PM

This incident has been resolved.

MONITORING 4 months ago - at 07/07/2025 06:58PM

A fix has been released to production for Microsoft Co-Term functionality during checkout.

We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.

IDENTIFIED 4 months ago - at 07/07/2025 05:09PM

We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.

INVESTIGATING 4 months ago - at 07/07/2025 04:46PM

We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.

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