Outage in Pax8

Vendor Logos on product cards are not displaying on catalog page

Resolved Minor
July 30, 2025 - Started 10 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users. Our team is actively working to identify the cause. We will provide further updates as more information becomes available.
Components affected
Pax8 Catalog
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 07/30/2025 09:50PM

Product card images are now displaying as expected, and all catalog operations have returned to normal.

Thank you for your patience while we worked to resolve this issue.

MONITORING 10 days ago - at 07/30/2025 07:23PM

A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates.

We will continue to monitor the situation to ensure the resolution is stable.

IDENTIFIED 10 days ago - at 07/30/2025 05:37PM

We have identified the root cause of the issue impacting product card images in the platform catalog.

Our team is currently working on deploying a fix. We will provide an update once the deployment is complete.

INVESTIGATING 10 days ago - at 07/30/2025 05:15PM

We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users.

Our team is actively working to identify the cause.
We will provide further updates as more information becomes available.

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