Outage in Pax8

Pricing Service Outage

Resolved Major
August 22, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.
Components affected
Pax8 Platform Pax8 Catalog Pax8 Billing

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/22/2025 05:48PM

This incident has been resolved.

MONITORING 3 months ago - at 08/22/2025 05:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 08/22/2025 05:04PM

Some users are experiencing an outage with Cart/Quote/Storefront/Checkout/Catalog because of a pricing service failure. We are currently investigating degraded features in the platform impacting all users. We will continue to post updates here.

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