Delayed provisioning of orders and subscription renewals

AWS has resolved the incident on their side, and Pax8 is no longer observing any health concerns in our systems. We will now be closing this incident and will continue to monitor to ensure all services remain stable.

We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels following the AWS disruption. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.

We are continuing to monitor provisioning delays caused by degraded performance from AWS. Our teams remain actively engaged in tracking system performance over the next several hours to ensure stability and maintain the expected customer experience.

Pax8 services are now operating normally. We are continuing to monitor provisioning delays and degraded performance related to ongoing AWS issues, which may still cause intermittent slowdowns. Our teams are actively tracking system performance over the next several hours to ensure stability and maintain the expected customer experience.

Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time.

In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants.

Currently affected Marketplace functionality

Opportunity Explorer - Down
Subscriptions Renewals - Delayed
New order Provisioning - Delayed
Data Tiles and Insights - Down
Invoicing - Down
Quoting Attachments - Down

Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time.
In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants.

Provisioning of orders and subscription renewals are finishing successfully and the delays are getting less. We are monitoring the results.

We are currently investigating delayed provisioning of orders and subscription renewals impacting all users. We will continue to post updates here.