Outage in Pax8

Service Alert: Delayed Invoice and Messaging Notifications

Resolved Minor
November 07, 2025 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue with our messaging service that is preventing new messages from being sent. No new messages have been delivered since 8:45 PM UTC on November 6, 2025. Please note: Your Inbox remains accessible in Marketplace for viewing previously received messages. Your invoice has been successfully generated and is available for immediate download by navigating to Billing → Invoices within the platform. Our team is actively working to restore full functionality to the messaging service. Once healthy, all delayed notifications — including CSV invoice emails and related communications will be delivered. We appreciate your patience and understanding as we work to resolve this issue.
Components affected
Pax8 Platform

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Latest Updates ( sorted recent to last )
IDENTIFIED 6 days ago - at 11/07/2025 07:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 11/07/2025 06:47PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 11/07/2025 06:45PM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 11/07/2025 06:44PM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 11/07/2025 06:42PM

We are currently experiencing an issue with our messaging service that is preventing new messages from being sent. No new messages have been delivered since 8:45 PM UTC on November 6, 2025.

Please note:
Your Inbox remains accessible in Marketplace for viewing previously received messages.
Your invoice has been successfully generated and is available for immediate download by navigating to Billing → Invoices within the platform.

Our team is actively working to restore full functionality to the messaging service. Once healthy, all delayed notifications — including CSV invoice emails and related communications will be delivered. We appreciate your patience and understanding as we work to resolve this issue.

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