Outage in Paydock
Major outage due to configuration issue.
Resolved MajorIncident Report
On the 22/01/2025 Between 09:45 PM and 10:17PM AEDT We experienced a major outage affecting 50% of our instances, meaning that 50% of the instances continued to function correctly. However, the misconfiguration had a direct impact on customers attempting to make card and wallet payments. Customers on the affected instances were unable to complete transactions, which caused a significant disruption. That said, customers on unaffected instances were still able to transact normally, ensuring some continuity of service.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 01/22/2025 11:26AM
On the 22/01/2025 Between 09:45 PM and 10:17PM AEDT We experienced a major outage affecting 50% of our instances, meaning that 50% of the instances continued to function correctly. However, the misconfiguration had a direct impact on customers attempting to make card and wallet payments. Customers on the affected instances were unable to complete transactions, which caused a significant disruption. That said, customers on unaffected instances were still able to transact normally, ensuring some continuity of service.
Latest Paydock outages
Platform Degradation - API and Dashboard - 5 months ago
Performance Degradation Resolved - about 1 year ago
intermittent issues accessing Paydock Dashboard - about 1 year ago
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