Outage in Payfast

Telephonic calls

Resolved Major

February 02, 2026 - Started 13 days ago - Lasted about 8 hours
Official incident page

Incident Report

Calls to our Helpdesk are currently offline, we are in contact with External Partners on this matter. Please email support@payfast.help for the moment, or the chatbot that can be found on the main landing page https://www.payfast.io

Components affected

Payfast HelpDesk

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 02/02/2026 09:58PM

This problem has been resolved.

MONITORING 13 days ago - at 02/02/2026 02:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 02/02/2026 02:13PM

Calls to our Helpdesk are currently offline, we are in contact with External Partners on this matter.
Please email support@payfast.help for the moment, or the chatbot that can be found on the main landing page https://www.payfast.io

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