Outage in PayPlug

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Minor
May 13, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur notre plateforme affectant une partie des paiements et accès au portail. L'incident est en cours d'analyse EN We have identified ongoing difficulties on our platform which affect some payments and Portal access. An investigation is in progress
Components affected
PayPlug Portail | Portal PayPlug API de Paiement | Payment API PayPlug Demande de paiement | Payment request
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/13/2024 05:11PM

SMP-2537
- Début / Start : 13/03/2024 15h24 CEST
- Fin / End : 13/03/2024 15h42 CEST
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug

FR
L'incident a été définitivement résolu à 15h42.

EN
Incident was totally resolved at 3.42pm.

MONITORING about 1 month ago - at 05/13/2024 02:04PM

SMP-2537
- Début / Start : 13/03/2024 15h24 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug

FR
Environ 10% des paiements et connexion au portail ont été affectés entre 15h24 et 15h42.
Le service est rétabli depuis 15h42. Nous continuons à surveiller la reprise du service.


EN
Around 10% of payments and portal connections were affected between 3.24PM and 3.42pm.
Service has been restored at 3.42PM. Service recovery is still under monitoring.

INVESTIGATING about 1 month ago - at 05/13/2024 01:47PM

FR
Nous avons identifié des difficultés sur notre plateforme affectant une partie des paiements et accès au portail.
L'incident est en cours d'analyse

EN
We have identified ongoing difficulties on our platform which affect some payments and Portal access.
An investigation is in progress

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