Outage in PayPlug

Incident paiement magasin / In-store payment incident

Resolved Major
December 07, 2024 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur certains terminaux de paiement. Cet incident concerne une route d'acquisition spécifique et vous n'êtes pas tous concernés. Nous vous invitons à utiliser la demande de paiement, accessible depuis votre portail PayPlug : https://support.payplug.com/hc/fr/articles/360021504031-Comment-envoyer-une-demande-de-paiement L'incident est en cours d'analyse. EN We have identified ongoing difficulties on some payment terminals. This incident affects one acquisition route, not all of you are affected. We invite you to use the payment request form, accessible from your PayPlug portal: https://support.payplug.com/hc/fr/articles/360021504031-Comment-envoyer-une-demande-de-paiement An investigation is in progress.
Components affected
PayPlug Paiement en magasin
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 12/07/2024 05:38PM

FR
Nos services sont à nouveau pleinement opérationnels.
Un post mortem sera publié lundi.

EN
Our services are fully operational again.
A post-mortem will be published on Monday.

MONITORING 14 days ago - at 12/07/2024 05:04PM

FR
Nous actions ont permis de restaurer une pleine capacité d'encaissement en magasin / Nexo.
Nous monitorons avant d'annoncer une pleine résolution.

EN
Our actions have restored full in-store / Nexo checkout capacity.
We are monitoring before announcing a full recovery.

INVESTIGATING 14 days ago - at 12/07/2024 04:42PM

FR
Nous avons identifié des difficultés sur certains terminaux de paiement. Cet incident concerne une route d'acquisition spécifique et vous n'êtes pas tous concernés.
Nous vous invitons à utiliser la demande de paiement, accessible depuis votre portail PayPlug : https://support.payplug.com/hc/fr/articles/360021504031-Comment-envoyer-une-demande-de-paiement
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on some payment terminals. This incident affects one acquisition route, not all of you are affected.
We invite you to use the payment request form, accessible from your PayPlug portal: https://support.payplug.com/hc/fr/articles/360021504031-Comment-envoyer-une-demande-de-paiement
An investigation is in progress.

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