Outage in PayPlug

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major
December 17, 2024 - Started 4 days ago - Lasted about 3 hours
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur le processing des paiements e-commerce. Pas d'impact sur les paiements sur TPE. Une action est en cours pour rétablir le service EN We have identified ongoing difficulties on the e-commerce payment processing. No impact on the POS terminals payments. An action is ongoing to resume service
Components affected
PayPlug API de Paiement | Payment API
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/17/2024 04:31PM

This incident has been resolved.

MONITORING 4 days ago - at 12/17/2024 01:49PM

TSR-1026
- Début / Start / Inizio : 17/12/2024 14h16 CET.
- Fin / End /fine : 17/12/2024 14h37 CET.
- Catégorie / Category / Categoria: Production - Processing
- Responsabilité / Responsibility / Responsabilità : Payplug
- Priorité / Priority / Priorità: P1.

FR
L'incident est maintenant résolu et le service est rétabli.
Nous continuons à surveiller la reprise du service.

EN
Incident is now resolved and service restored.
Service recovery is still under monitoring.

IT
L'incidente è stato risolto e il servizio è stato ripristinato.
Continuiamo a monitorare la ripresa del servizio.

MONITORING 4 days ago - at 12/17/2024 01:42PM

FR
Le service reprend progressivement
Nous continuons à surveiller la reprise du service.

EN
Service is gradually resuming.
Service recovery is under monitoring.

IDENTIFIED 4 days ago - at 12/17/2024 01:30PM

FR
Nous avons identifié des difficultés sur le processing des paiements e-commerce.
Pas d'impact sur les paiements sur TPE.
Une action est en cours pour rétablir le service

EN
We have identified ongoing difficulties on the e-commerce payment processing.
No impact on the POS terminals payments.
An action is ongoing to resume service

Latest PayPlug outages

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INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 3 months ago
INCIDENT PROCESSING | Perturbations terminaux de paiement / Payment terminals disruptions - 3 months ago
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 6 months ago

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