Outage in PayPlug

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major
October 02, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.
Components affected
PayPlug API de Paiement | Payment API PayPlug Demande de paiement | Payment request PayPlug Paiement en magasin PayPlug Portail | Portal
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 02:15PM

This incident has been resolved.

MONITORING 3 months ago - at 10/02/2024 11:17AM

FR
La plateforme est à nouveau opérationnelle et le trafic n'est plus impacté.
Nous continuons d'investiguer sur la root cause de cet incident.

EN
The platform is operational again and traffic is no longer impacted.
We are continuing to investigate the root cause of this incident.

INVESTIGATING 3 months ago - at 10/02/2024 11:07AM

TSR-577
- Début / Start : 02/10/2024 12h30 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : A confirmer / To be confirmed
- Priorité / Priority : P1

FR
L'incident s'est déclaré à 12h30.
Nous travaillons à rétablir le service dès que possible.


EN
The incident occurred at 12:30 pm.
We are working to restore the service as quickly as possible.

INVESTIGATING 3 months ago - at 10/02/2024 10:54AM

FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

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