Outage in PayPlug

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Minor
June 25, 2024 - Started 6 days ago - Lasted about 1 hour
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur notre plateforme affectant les paiements. L'incident est en cours d'analyse EN We have identified ongoing difficulties on our platform which affect payments. An investigation is in progress
Components affected
PayPlug API de Paiement | Payment API
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 06/25/2024 12:37PM

SRM-6195
- Début / Start : 25/06/2024 13h37 CEST
- Fin / End : 25/06/2024 13h54 CEST
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug

FR
L'incident est résolu et le service est rétabli.
Les paiements ont été impactés durant 17 minutes.

EN
Incident is resolved and service restored.
Payments were impacted during 17 minutes.

MONITORING 6 days ago - at 06/25/2024 12:08PM

SRM-6195
- Début / Start : 25/06/2024 13h37 CEST
- Fin / End : 25/06/2024 13h54 CEST
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug

FR
L'incident est maintenant résolu et le service est rétabli.
Les paiements ont été impactés durant 17 minutes.
Nous continuons à surveiller la reprise du service.

EN
Incident is now resolved and service restored.
Payments were impacted during 17 minutes.
Service recovery is still under monitoring.

INVESTIGATING 6 days ago - at 06/25/2024 11:56AM

FR
Nous avons identifié des difficultés sur notre plateforme affectant les paiements.
L'incident est en cours d'analyse

EN
We have identified ongoing difficulties on our platform which affect payments.
An investigation is in progress

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Retard reversement 9-10 mai - about 2 months ago
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