Outage in PayPlug

INCIDENT PORTAIL | Portail documents comptables indisponibles / Portail unavailable accounting documents / Portail documenti contabili non disponibili

Resolved Minor
October 21, 2025 - Started 6 days ago - Lasted 2 days
Official incident page

Incident Report

FR Les documents comptables ne peuvent actuellement plus être exportés depuis le Portail. Les documents restent consultables en ligne. Nos équipes investiguent activement la cause du problème. EN Accounting documents can no longer be exported from the Portal at this time. The documents remain available for online viewing. Our teams are actively investigating the cause of the issue. IT I documenti contabili non possono attualmente più essere esportati dal Portale. I documenti restano consultabili online. I nostri team stanno investigando attivamente la causa del problema.
Components affected
PayPlug Portail | Portal

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/23/2025 06:10AM

This incident has been resolved.

MONITORING 6 days ago - at 10/21/2025 12:00PM

TSR- 2453
- Début / Start / Inizio : 21/10/2025 8h30
- Fin / End /fine : 21/10/2025 13h54
- Catégorie / Category / Categoria : Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità : P3.

FR
Les documents comptables sont de nouveau téléchargeables depuis Google Chrome.
Nos équipes continuent de monitorer le service.

EN
Accounting documents can now be downloaded again using Google Chrome.
Our teams continue to monitor the service.

IT
Documenti contabili possono nuovamente essere scaricati tramite Google Chrome.
I nostri team continuano a monitorare il servizio.

INVESTIGATING 6 days ago - at 10/21/2025 08:40AM

TSR- 2453
- Début / Start / Inizio : A confirmer / To be confirmed / Da confermare.
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità: P3.


FR
L'incident semble affecter uniquement les tentatives d'exports réalisées avec Google Chrome.
Les documents comptables sont téléchargeables avec Firefox.
Nos équipes continuent d'investiguer pour détecter l'origine de l'incident.

EN
The incident appears to affect only export attempts made with Google Chrome.
Accounting documents can be downloaded using Firefox.
Our teams are continuing to investigate to determine the source of the incident.

IT
L'incidente sembra influenzare solo i tentativi di esportazione effettuati con Google Chrome.
I documenti contabili possono essere scaricati utilizzando Firefox.
I nostri team continuano a investigare per individuare l'origine dell'incidente.

INVESTIGATING 6 days ago - at 10/21/2025 08:02AM

FR

Les documents comptables ne peuvent actuellement plus être exportés depuis le Portail.
Les documents restent consultables en ligne.
Nos équipes investiguent activement la cause du problème.

EN

Accounting documents can no longer be exported from the Portal at this time.
The documents remain available for online viewing.
Our teams are actively investigating the cause of the issue.

IT

I documenti contabili non possono attualmente più essere esportati dal Portale.
I documenti restano consultabili online.
I nostri team stanno investigando attivamente la causa del problema.

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