Outage in PayPlug

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions / Perturbazioni della piattaforma di pagamento

Resolved Minor

December 05, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur le processing de paiements qui semble lié à un incident chez Cloudflare. EN We have identified difficulties with payment processing which appear to be related to an incident at Cloudflare. IT Abbiamo individuato delle difficoltà nell'elaborazione dei pagamenti che sembrano essere correlate a un incidente avvenuto su Cloudflare.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/05/2025 02:44PM

This incident has been resolved.

MONITORING about 2 months ago - at 12/05/2025 09:17AM

TSR-2651
- Début / Start : 04/12/2025 09h48 CET
- Fin / End : 04/12/2025 10h13 CET
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P1

FR
Le processing est en train de revenir depuis 10h13.
Nous continuons de monitorer le service.

EN
Processing has been recovering since 10:13am.
We continue to monitor the service.

Il processing sta tornando dalle 10:13.
Continuiamo a monitorare il servizio.

INVESTIGATING about 2 months ago - at 12/05/2025 09:06AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 12/05/2025 09:00AM

FR

Nous avons identifié des difficultés sur le processing de paiements qui semble lié à un incident chez Cloudflare.

EN

We have identified difficulties with payment processing which appear to be related to an incident at Cloudflare.

IT

Abbiamo individuato delle difficoltà nell'elaborazione dei pagamenti che sembrano essere correlate a un incidente avvenuto su Cloudflare.

Latest PayPlug outages

INCIDENT REVERSEMENT | Délai reversement 3 décembre / 3rd of December settlement delay - about 2 months ago

INCIDENT PORTAIL | Portail documents comptables indisponibles / Portail unavailable accounting documents / Portail documenti contabili non disponibili - 3 months ago

INCIDENT SETTLEMENT | Délai reversement 4 septembre / 4th of September settlement delay - 5 months ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions / Perturbazioni della piattaforma di pagamento - 6 months ago

Perturbations paiement Oney / Oney payment disruptions / Perturbazioni pagamenti Oney - 6 months ago

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