Outage in PayRetailers

Colombia - PSE Payments Degraded Performance

Resolved Major
September 17, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We would like to inform you that we have identified a malfunction on PSE payment method, degrading overall conversion. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.
Components affected
PayRetailers Colombia - PSE
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/17/2025 02:38PM

The incidence has been resolved.
PSE payments are being successfully processed.

INVESTIGATING 5 days ago - at 09/17/2025 12:29PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 09/17/2025 11:54AM

We would like to inform you that we have identified a malfunction on PSE payment method, degrading overall conversion.

Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

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