Outage in PayRetailers

Mexico - SPEI Payins and Payouts Outage

Resolved Minor
September 08, 2025 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an outage with SPEI that is affecting the processing of payins and payouts. Transactions will not be fully processed at this time. Further updates will be provided as they become available.
Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 09/08/2025 07:38AM

The incident has been resolved. SPEI Payins and payouts are fully operational.

MONITORING about 20 hours ago - at 09/08/2025 06:55AM

Deposits and payouts are currently being processed and approved successfully, and conversion rates are reaching expected values.
We will continue monitoring and provide updates shortly.

IDENTIFIED about 20 hours ago - at 09/08/2025 06:32AM

We are currently experiencing an outage with SPEI that is affecting the processing of payins and payouts.
Transactions will not be fully processed at this time.
Further updates will be provided as they become available.

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