Outage in PayRetailers

Brazil - Payins & Payouts critical outage

Resolved Major
September 29, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We would like to inform you that we have identified a severe disruption on Payins and Payouts for Brazil. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Components affected
PayRetailers Brazil PayRetailers Brazil - PIX
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/29/2025 02:54PM

This incident has been resolved.

IDENTIFIED 3 days ago - at 09/29/2025 02:24PM

We would like to inform you that we have identified an issue with the Brazilian Central Bank system, which is causing intermittent problems with payment processing for several banks. This is currently affecting all transactions and may result in delays for our customers.

IDENTIFIED 3 days ago - at 09/29/2025 02:13PM

We would like to inform you that we have identified a severe disruption on Payins and Payouts for Brazil. Our team is actively investigating the issue and working to resolve it as quickly as possible.

We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!

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