Outage in PayRetailers

Colombia - Payouts Decreased Performance

Resolved Minor
October 28, 2025 - Started 3 days ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified a performance degradation affecting Colombia payouts. Our technical teams are investigating the root cause and working to restore normal processing as quickly as possible. We will continue to provide updates as progress is made and will notify you once full functionality has been restored.
Components affected
PayRetailers Payouts

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/28/2025 03:57PM

This incident has been resolved.

MONITORING 3 days ago - at 10/28/2025 11:57AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 10/28/2025 10:57AM

We have identified a performance degradation affecting Colombia payouts.
Our technical teams are investigating the root cause and working to restore normal processing as quickly as possible.
We will continue to provide updates as progress is made and will notify you once full functionality has been restored.

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