Mexico Oxxo Decrease in Conversion Rates

We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions.

Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels.

Further updates will be shared as remediation progresses.

We have detected a decline in conversion rates for deposits via Oxxo.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.