Outage in PayRetailers

Mexico Oxxo and BBVA Bancomer Decrease in Conversion Rates

Resolved Minor

October 30, 2025 - Started 5 months ago - Lasted 8 days
Official incident page

Incident Report

We have detected a decline in conversion rates for deposits via Oxxo and BBVA Bancomer. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Components affected

PayRetailers Payins

Need to monitor PayRetailers outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/07/2025 10:28AM

This incident has been resolved.

IDENTIFIED 5 months ago - at 11/04/2025 05:12PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 10/31/2025 08:56AM

We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions.

Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels.

Further updates will be shared as remediation progresses.

INVESTIGATING 5 months ago - at 10/30/2025 07:06AM

We have detected a decline in conversion rates for deposits via Oxxo and BBVA Bancomer.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Latest PayRetailers outages

Payin processing - Critical Outage - about 18 hours ago

Brazil - Boleto Rápido - Critical Outage - 1 day ago

Colombia Nequi Decrease in Conversion Rates - 6 days ago

Brazil PIX Decrease in Conversion Rates - 6 days ago

Colombia - Efecty - Decrease in Conversion Rates - 7 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook