Brazil Payouts - Decrease in Convension Rates

This incident has been resolved.

We have implemented corrective actions in collaboration with our external partners, and conversion rates are showing signs of recovery.

Our teams are currently monitoring system performance to ensure stability and confirm that normal conversion levels are fully restored.

We will continue to observe the situation closely and will post a final update once the issue is confirmed resolved.

We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions.

Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels.

Further updates will be shared as remediation progresses.

We are currently observing a lower-than-normal conversion rate for payouts to the specified country.

Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.

We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.