Outage in PayRetailers
Kenya - Payouts Critical Outage
Resolved MajorIncident Report
We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure.
Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery.
Further updates will follow until payout processing returns to normal performance.
Components affected
PayRetailers PayoutsNeed to monitor PayRetailers outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/07/2026 09:52AM
This incident has been resolved.
INVESTIGATING
about 2 months ago - at 02/06/2026 06:26PM
We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure.
Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery.
Further updates will follow until payout processing returns to normal performance.
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