Outage in PayRetailers

Brazil - PIX - Payins & Payouts - Decrease in Conversion Rates

Resolved Minor

February 07, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We would like to inform you that we have identified an incident with the Brazilian Central Bank system. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Components affected

PayRetailers Payins PayRetailers Payouts

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/07/2026 04:23PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/07/2026 04:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/07/2026 03:08PM

We have detected an incident involving the Brazilian Central Bank system that is leading to sporadic problems with payment processing for multiple banks.

INVESTIGATING about 2 months ago - at 02/07/2026 03:02PM

We would like to inform you that we have identified an incident with the Brazilian Central Bank system.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

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