Outage in Paysafe

Service Disruption - Merchant & Partner Support phone lines

Resolved Minor

October 20, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified issues with Merchant & Partner Support phone lines and apologize for the impact this might have on your business. The cause of the issue was identified to be a global outage with our cloud infrastructure provider services. Further updates will follow. MIM Paysafe

Components affected

Paysafe Merchant & Partner Support phone lines

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/20/2025 10:16PM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0283267

INVESTIGATING 6 months ago - at 10/20/2025 03:55PM

We have identified issues with Merchant & Partner Support phone lines and apologize for the impact this might have on your business.
The cause of the issue was identified to be a global outage with our cloud infrastructure provider services.
Further updates will follow.

MIM Paysafe

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