Paysafe experienced increased transaction failures for 28 minutes, primarily affecting transactions under BIN 456933. VISA confirmed this was an issuer-side problem rather than an issue with Paysafe's systems, and the affected issuer investigated and resolved the issue. The incident was fully resolved with all impacted services restored.
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner RS2 was remediating the situation.
MIM Paysafe
Reference ID: INC0300703
Please note that we are aware of an increase in transaction failures impacting a specific issuer, primarily under BIN 456933.
Please note that Paysafe and our downstream providers' systems are operating as expected. This has been confirmed by VISA as an issuer-side issue, and the issuer is actively investigating.
MIM Paysafe
Reference ID: INC0300703
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