Outage in Paysafe

Service Disruption - Banco del Pichincha via SafetyPay

Resolved Major

May 21, 2026 - Started about 22 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Paysafe experienced a 5.1-hour service disruption affecting Banco del Pichincha payment services due to an issue on the bank's side. SafetyPay services remained fully operational throughout the incident. The partner bank implemented a solution and all impacted services were fully restored.

Our partner Banco del Pichincha is investigating a potential issue with their services. We apologize for the impact this might have on your business. SafetyPay services remain fully operational. Further updates will follow. MIM Paysafe Reference ID: INC0307751

Latest Updates ( sorted recent to last )

RESOLVED about 17 hours ago - at 05/21/2026 01:27PM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco del Pichincha was remediating the situation.
MIM Paysafe

Reference ID: INC0307751

MONITORING about 18 hours ago - at 05/21/2026 01:05PM

Banco del Pichincha implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID: INC0307751

INVESTIGATING about 22 hours ago - at 05/21/2026 08:23AM

Our partner Banco del Pichincha is investigating a potential issue with their services.
We apologize for the impact this might have on your business.
SafetyPay services remain fully operational.
Further updates will follow.

MIM Paysafe

Reference ID: INC0307751

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