Outage in Paysafe

Service Disruption - PIX

Resolved Minor

May 19, 2026 - Started about 14 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Paysafe experienced a service disruption affecting their PIX payment service that lasted approximately 1 hour. The incident was investigated and resolved through implementation of a solution, with services being monitored before full restoration. All impacted services were successfully restored and are now fully operational.

We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0307463

Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 05/19/2026 03:59PM

The incident has been resolved successfully, and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner {PARTNER NAME} was remediating the situation.
MIM Paysafe

Reference ID: INC0307463

MONITORING about 13 hours ago - at 05/19/2026 03:35PM

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0307463

INVESTIGATING about 14 hours ago - at 05/19/2026 02:59PM

We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0307463

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