Outage in Paysafe
Service Disruption - Merchant & Partner Support
Resolved MinorIncident Report
Summary AI Generated
Paysafe experienced a service disruption where email support queues for merchant and technical support became temporarily inaccessible to support teams, causing delays in ticket responses. Customers were advised to contact their account managers or dedicated support phone lines for critical matters during the outage. The email support queues were fully restored after 1.8 hours, returning service to normal operations.
Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams.
As a result, there might be a delay in our support team's ability to respond to your support tickets.
Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated.
We apologize for the impact this might have on your business.
Further updates will follow.
MIM Paysafe
Reference ID:
Components affected
Paysafe Merchant & Partner Support phone linesLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/15/2026 10:34PM
Please note that the Payment processing email support queues for merchant and technical support have been restored and are now fully operational.
Our support teams can now respond to tickets through the usual channels. Normal service has been resumed.
We apologize for any inconvenience this may have caused to your business.
Thank you for your patience.
Reference ID: INC0307190
INVESTIGATING
1 day ago - at 05/15/2026 08:51PM
Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams.
As a result, there might be a delay in our support team's ability to respond to your support tickets.
Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated.
We apologize for the impact this might have on your business.
Further updates will follow.
MIM Paysafe
Reference ID:
Latest Paysafe outages
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