Outage in Paysafe
Service Disruption - Merchant & Partner Support
Resolved MinorIncident Report
Summary AI Generated
Paysafe's payment processing email support queues were inaccessible to support teams for approximately 2.8 hours, preventing timely responses to merchant and technical support tickets. Merchants were advised to contact their account managers or dedicated support phone lines for urgent matters during the disruption. The incident was resolved, with full propagation of changes expected within two hours of resolution.
Dear all,
Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams. As a result, there might be a delay in our support team's ability to respond to your support tickets. Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated.
We apologize for the impact this might have on your business. Further updates will follow.
Components affected
Paysafe Merchant & Partner Support phone linesLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/16/2026 10:31PM
The incident has been resolved successfully and the impacted services are restored.
Please note that you may still experience minor delay in responses in the next 2 hours while the applied changes propagate fully.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0314326
IDENTIFIED
1 day ago - at 07/16/2026 09:32PM
The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.
MIM Paysafe
Reference ID:INC0314326
INVESTIGATING
1 day ago - at 07/16/2026 07:43PM
Dear all,
Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams. As a result, there might be a delay in our support team's ability to respond to your support tickets. Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated.
We apologize for the impact this might have on your business. Further updates will follow.
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