A technical issue at banking partner Banking Circle caused funding delays for EU Acquiring merchants over approximately 7.8 hours, resulting in delayed postings and batch processing disruptions. The issue was fully resolved, with clearing, merchant funding, and report processing restored and all impacted files successfully received and processed. Paysafe's operational teams continued working to consolidate and release outstanding payments following recovery.
Please note the issue on our partner's side has now been fully resolved.
Our partner has confirmed full recovery of all impacted services and processes.
Clearing, merchant funding, and all related report processing are fully restored and operating normally.
Files for all impacted dates have been successfully received and processed.
Our operational teams are working with the highest priority to consolidate all outstanding payments and release them as soon as possible.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while our partner was remediating the situation
Reference ID: INC0314392
Please be advised that due to a technical issue on our banking partner side, Banking Circle some merchants may be affected by a funding
delay. This may result in delayed postings and in delayed funding for some EU Acquiring merchants.
Our processor is working with the highest priority on resolving the issues and restoring normal batch processing.
Thank you for your understanding and apologize for the impact this might have on your business!
Further updates will follow.
Reference ID: INC0314392
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