Outage in PayTrace

Latency Issue

Resolved Minor
June 06, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of the latency issue affecting sign-ins to PayTrace and the use of the Virtual Terminal. While you can still log in and process transactions, we are working tirelessly to restore normal performance. We appreciate your patience and understanding while we resolve this issue.
Components affected
PayTrace Virtual Terminal

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/06/2024 09:34PM

This incident has been resolved.

Thanks,
PayTrace

IDENTIFIED over 1 year ago - at 06/06/2024 08:52PM

We have identified the issue and are actively working on a solution. Further details will follow soon. Thank you for your patience and understanding.

Sincerely,
PayTrace

INVESTIGATING over 1 year ago - at 06/06/2024 08:06PM

We are aware of the latency issue affecting sign-ins to PayTrace and the use of the Virtual Terminal. While you can still log in and process transactions, we are working tirelessly to restore normal performance.

We appreciate your patience and understanding while we resolve this issue.

Latest PayTrace outages

PayTrace Website Latency - about 2 months ago
PayTrace Telephone Support Unavailable - 4 months ago
Recurring Payments Issue - 4 months ago
Possible Performance Issues - 5 months ago
PayTrace Website Latency - 7 months ago

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