Outage in PayU Latam

Degradation with Payment ACH-PSE BANCOLOMBIA in COLOMBIA

Resolved Major
March 06, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customer Since 06:40 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for the PayU platform, rejected transactions increased, which indicates that we have a transactional degradation, however, the network is not completely down. We are working together with our Support Team to obtain a prompt solution. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/06/2024 12:21PM

Dear Customer,



Since the 07:13 GMT - 5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING over 1 year ago - at 03/06/2024 12:04PM

Dear Customer


Since 06:40 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for the PayU platform, rejected transactions increased, which indicates that we have a transactional degradation, however, the network is not completely down. We are working together with our Support Team to obtain a prompt solution.



A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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